CROZ makes it easier for customers to improve their management of the infrastructure, services and applications by providing the services of implementation and integration of the system management disciplines (monitoring, provisioning, security, application management, business service management and storage management), implementation of Service Desk and assistance with the implementation of ITIL processes.
Outside the boundaries of traditional System Management (SM), which is defined by reactive reaction to the events along single components of the information system, CROZ has developed a methodology which integrates gathering and processing of the SM information about all system resources and applications inside the entire IS. Successfully integrated SM disciplines offer a basic set of information for which it is possible to have an insight into the status of availability of every IS resource and component which are involved in providing a certain IT service.
CROZ provide the services of assistance with implementation of ITIL processes, which includes not only the installation of the software products for Service Desk, but also consulting services and advice on implementation of the Service Desk solutions as well as on other factors relevant to the implementation of ITIL disciplines (Service Delivery and Service Support).
